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Six Sigma and Critical Customer Requirements |
The following provides course information, as well as pricing, author, and educational credit information for the course you selected.
To order this course, click on one of the "Order" options at the bottom of the page.
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| Title: |
Six Sigma and Critical Customer Requirements |
| Description: |
''''Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma® environment, such a focus is central to success. In this course, you''''ll learn how QFD works. You''''ll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You''''ll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you''''ll learn to build the House of Quality, the graphical expression of QFD, and how to analyze the information you build into it. Six Sigma® is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belongs to Motorola.
Agenda:
Understanding the Voice of the Customer
- identify the benefits of understanding the voice of the customer.
- match elements of going to the Gemba with examples.
- match the Kano model categories with examples.
- determine the appropriate Kano Model category on which to focus customer improvement efforts for a given business scenario.
The House of Quality
- identify the benefits of using the House of Quality.
- match HOQ components with examples of their content.
- select examples of HOQ interpretational elements.
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| About The Provider: |
SkillSoft enables business organizations to maximize business performance through a combination of comprehensive e-learning content, online information resources, flexible learning technologies, and support services.
In addition to being an industry leader in supporting standards and integrating with other suppliers, SkillSoft has a deep commitment to customer satisfaction and a strong record of execution.
SkillSoft’s courseware is localized into 18 languages with products and services sold in 65 countries. |
| Price: |
$74.95 |
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