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Overcoming Negativity on the Frontline |
The following provides course information, as well as pricing, author, and educational credit information for the course you selected.
To order this course, click on one of the "Order" options at the bottom of the page.
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| Title: |
Overcoming Negativity on the Frontline |
| Date / Time: |
Recorded |
| Format: |
Webcast |
Description:
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In this two hour workshop, let an ITS trainer help you learn how to contend with burnout, gossip, unprofessional behavior, employee and customer conflicts, and poor attitudes. Managers will learn how to get the frontline teaming instead of steaming, choosing actions instead of reacting, choosing a good attitude to avoid burnout, making gossip only familiar tabloid fodder, and resolving conflicts instead of letting them lead to explosions.
Topics:- Impression Management
- Choosing and sending a positive attitude
- Why employee satisfaction is key to losing burnout
- How to resolve conflict without destroying the relationship
What you will learn:- How to build fun into the job
- How attitude is a choice we make everyday
- The importance of impressions and image
- How to send clear messages
- Saying the right thing
- How to be more effective in dealing with gossip and cliques
- How to handle conflicts with customers and coworkers
- How behavior affects everyone
Who Should Attend
All supervisory and management staff that lead front-line personnel, or are expected to affect the culture of the institution would benefit from this workshop. Frontline personnel responsible for working together as a team would benefit. Anyone who has customer contact either in person or over the phone would benefit from this workshop.
The Presenter
Janice Branch has been a senior training consultant for InterAction Training for over fifteen years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.
Today Janice specializes in providing a select group of clients ongoing strategic planning, coaching and training therefore enabling the client to tap into Janice as a team member and part of the leadership of the company.
Janice is certified by the University of Houston in Leadership and Management. She has also received certifications from Achieve Global and Development Dimensions Inc.
A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas-north of Houston.
Cannot Attend The Live Presentation?
This presentation is also available as a recorded Internet webcast after the initial showing until 2/4/2011. |
| About Webcasts / Audio Conferences / Podcasts: |
Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" versions.
The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form a training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!
And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.
Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. |
| About The Provider: |
The staff at Total Training Solutions have been working with the financial industry since 1983. Total Training Solutions is able to deliver training in any format you desire, from classroom to web-based.
Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.
For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 70 live programs per year and you can even purchase the recorded session if you are unable to attend the live program.
We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry. |
| Recorded Price: |
$255.00
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